If you have a question which is not answered below,
you can call us at your nearest office or submit your question via our form on the contact page.
How do I pay for my service?
Once you are entirely happy with your service you can pay by cash, cheque or bank transfer. On occasions where you won't be present when our team have finished you will
be required to pay in advance.
Do I have to supply the equipment and chemicals?
CMP supply all equipment and chemicals at no extra cost to you.
Do I need to be present during my
Ideally, we prefer the customer to be present at least at the
beginning and the end of our service, but if you need to go out for any reason whilst our team are at work, that’s not a problem.
However, if you’d like a service booked on a vacant property, or whilst you’re out then that’s not a problem and we can organise to collect keys and return them when we’re finished. The only
condition we have with working whilst the customer isn’t present is that payment is made in advance.
Do you have public liabilty insurance?
Yes we do. Our insurance covers for damages and any accidents to our staff members. We’re happy to provide you with a copy of our insurance certificate should you
wish to validate it.
Are your cleaners trustworthy?
Absolutely. All our staff have undergone a CRB/DBS check to ensure they don’t have any criminal convictions plus we vet all new staff thoroughly and check their
references.We wouldn’t allow any of our staff in your home if we didn’t trust them 100% in our own homes.
What happens if something is broken during a service?
Our staff will treat your home with the utmost care, but if a breakage happens then we’ll make every effort to have the item repaired or replaced (like for like). If it
can’t be repaired or replaced then we have insurance for such rare occasions.
If you have any items that are of sentimental or high value, we’d simply suggest asking our staff to omit them from any service. Some things in life simply can’t be replaced by any insurance policy
so if we don’t touch them, then there is no chance of any accidents.