1.1. In these Terms of Business the following definitions apply:
“The Company” – means Clean And Maintain My Property, Unit 12 Watchmoor Trade Centre, Watchmoor Road, Camberley, Berkshire, GU15 3AJ.
“Cleaner” means the person or firm carrying out cleaning
services on behalf of the Company.
“Client” – means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the cleaning services are supplied by the
“Service” – means the cleaning services carried out on behalf of the Company.
“Cleaning Visit” – means the visit to the Client’s service address by the Cleaner in order to carry out the Service.
1.2. Unless the context requires otherwise, reference to the
singular include the plural and references to the masculine include the feminine and vice versa.
1.3. The Headings contained in these Terms are for
convenience only and do not affect their interpretation.
2.1 These Terms and Conditions represent a contract between
Clean And Maintain My Property and the Client.
2.2 The Client agrees that any use of the Company’s services,
including placing an order for services by telephone, fax, email, website forms shall constitute the Client’s acceptance of these Terms and Conditions.
2.3 Unless otherwise agreed in writing by a director of the
Company, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client.
2.4 No variation or alteration of these Terms and Conditions
shall be valid unless approved in writing by a director of the Company.
3.1. All prices are as agreed before the commencement of any
work and remain fixed unless an agreement has been made prior to this.
4.1. VAT is not currently charged on work carried
5.1. Cleaning materials (detergents, solutions, towels,
cloths, gloves) and equipment (vacuum cleaner, iron, ironing board, mop, brush and broom etc.) will be provided.
6.1 Payment is on completion of any work carried out for the
Client in the form of a bank transfer/standing order or cash. If the Client has vacated the property then the payment is due prior to work commencing.
6.2 Where the customer is present, payment will be made on
completion of the service by cash. If no payment has been received at the time of completion of the cleaning service unless otherwise agreed, a £40.00 admin fee will be added to the invoice to cover
6.3 If the Company is forced to refer the Client’s account
for collection to a third party then extra costs may be added to the outstanding amount by the debt collecting company.
6.4 Any bank charges incurred due to a Client’s cheque being
returned unpaid will be passed to the Client at a flat rate of £30.00 per cheque.
6.5 The Company reserves the right to cancel any contract and
back charge additional for past services to reflect the balance of the standard rate(s) if any misleading or false information was used to obtain discounted services.
6.6 Under the UK Late Payment Legislation should a payment not be received by 30 days from the date of the service carried out Clean And Maintain My Property will claim interest and expenses accrued
until monies are paid in full
6.7 For all payments exceeding 30 days interest rates are set to a standard rate for each six month period. The periods run from the 1st January to the 30th June and from the 1st July to the 31st
December for each year. The rate is set as 8% above the Bank of England's base rate, at the start of each period.
7.1. No refund claims will be entertained once the cleaning
service has been carried out.
7.2. Refund will be issued only if the Client has cancelled a
cleaning visit within the allowed time (24 hours) prior to the start of the cleaning session and a payment has been already taken by the Company.
7.3. Refund will be issued if a cleaning operative does not
attend a cleaning visit, payment for which has been already collected by the Company.
8.1. There is a £30.00 late cancellation/lock-out fee for
cancelling or rescheduling a visit with less than 48 hour notice for non-contract Clients. The same fee applies if the cleaning operatives are unable to gain access to the Client’s home, through no
fault of the Company.
8.2. The contracted Client agrees to pay the full price of
the cleaning visit, if:
a) The Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment
b) The Client fails to provide access to the service premises thus preventing the Company to carry out the booked work
c) There is a problem with the Client’s keys and the cleaning operatives cannot let themselves in. If keys are provided they must open all locks without any special efforts or
8.3. If the Client needs to change a cleaning day or time the
Company will do its best to accommodate your requirements. A minimum 24 hour notice is required. Please note that the Company cannot guarantee that the same operative will be available on the new day
and at the time the Client requires. Any changes in the cleaning schedule are subject to availability.
9. Employment Referral
9.1. The Client is liable for an employment referral fee of
£860.00 per person, should he directly employ (either legally or on a cash basis) anyone currently employed/sub-contracted by the Company, or employed/sub-contracted by the Company within the 1 year
period prior to such employment. The Client agrees to pay this fee whether he notifies the Company of his action or the Company discovers this employment independently at any time after it occurs.
The Client further agrees to reimburse the Company for any and all collection or legal fees the Company incurs in collecting this fee.
10.1. The Company’s public liability insurance will cover
damages caused by a cleaning operative working on behalf of the Company up to £2,000,000.00.
10.2. The Client agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 24 hours. Failure to do so will invalidate any claim. The Company may
require entry to the location of the claim within 24 hours to correct the problem. Any refunds or adjustments must be requested to the Company directly and subject to approval by the
10.3. The Client waives his right to stop payment on his
cheque unless the Company fails to make good on the guarantee shown in part 14.
10.4. While the Company operatives make every effort not to
break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, the Company requests all irreplaceable items (whether monetarily or
sentimentally valuable) be stored away and /or not cleaned by the cleaning operatives. All complaints towards damages must be received in writing to Clean And Maintain My Property, Unit 12 Watchmoor
Trade Centre, Watchmoor Road, Camberley, Berkshire, GU15 3AJ, within 24 hours.
10.5. In case of damage, and if Clean And Maintain My
Property is found to be liable, The Company will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item’s present
actual cash value toward a like replacement from a Company’s source upon payment of cleaning services rendered.
10.6. The Company shall not be responsible for damage due to
faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm.
10.7. No claims shall be entertained if the Client has an
outstanding balance aged more than 30 days.
10.8. Any attempt to commit insurance fraud or any use of
false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by the Company and the Insurance Provider(s). Monetary compensation as well as legal fees
10.9. Key replacement/locksmith fees are paid only if keys
are lost by our operatives.
11.1. All complaints must be received in writing to Clean And
Maintain My Property, Unit 12 Watchmoor Trade Centre, Watchmoor Road, Camberley, Berkshire, GU15 3AJ, or email to email@example.com within a maximum of 7-days (168 hours) from the
service(s) being started. The Company will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.
11.2. If the Client is unhappy with a currently occurring
service, the Company asks that the Client notifies it as soon as he/she notices anything that might be to his/her dislike by calling the local office. Please do not wait until the service has
12.1. The Company shall not be liable under any circumstances
for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected
a) A late arrival of Company operatives at the service address. The Company endeavours to be right on time on any visit but sometimes due to transport related and other problems which are beyond the
Company’s control, the Company operative’s may arrive with a delay or the cleaning visit may be re-scheduled.
b) A cleaning job not complete due to the lack of suitable/enough cleaning materials, lack of hot water or electricity, or equipment not in full working order;
c) Third party entering or present at the Client’s premises during the cleaning process;
d) An existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the Client’s cleaning equipment and
materials and in accordance with the industry standard cleaning methods as described in the Company’s method statements;
e) Any damages caused by faulty/not in full working order equipment or materials supplied by the Client;
f) if the Client has an outstanding amount aged 30 days or more from the date the payment was due.
12.2. We record all incoming and outgoing phone conversations
for quality control, record keeping and back-referral for any inquiries or investigations.
13.1. If the Client requests keys to be collected by the
Company’s operatives from a third party’s address outside the postal code of the serviced address then a £10.00 charge will apply. The charge will cover only the pickup of keys. If said keys need to
be returned back to the third party’s address or any other address another charge of £10.00 will apply.
13.2. The Company, reserves the right to revaluate rates at
any time should the Client’s initial list of tasks changes.
13.3. The Company reserves the right to amend the initial
quotation, should the Client’s original requirements change. Differences in excess of 10% will be discussed with the Client prior to the start of the work.
13.4. If any estimates of how long it will take the cleaning
operatives to complete the job are being provided those are only estimates based on the average time it takes to clean a home or an office of similar size to the Client’s, it being difficult to
calculate precisely how long such tasks may take and that a degree of flexibility may be required. Please note that one off cleans may take longer to complete due to longer intervals between cleaning
sessions, number and type of cleaning tasks required, when compared to the regular maintenance cleaning of the same property.
13.5. The Company shall arrange an immediate replacement
should an operative cannot attend a scheduled visit, and will inform the Client prior to the visit.
13.6. Post Construction Cleaning (Builders Cleaning), Event
Cleaning or badly neglected homes may take up to three times longer than a well maintained home requiring general cleaning. Therefore the Company advises the Client to ask for our specialist cleaning
services: Builders Cleaning or Event Cleaning.
13.7. The cleaning operatives are not allowed to hand wash
any items of clothing belonging to the Client. The Company advises that our operatives can only use a washing machine for such tasks.
13.8. All fragile and highly breakable items must be secured
13.9. The cleaning operatives are not allowed to use and work
with bleach or bleach containing products. The Company advises the Client to avoid supplying such products to the cleaning operatives. The Company shall not be liable under any circumstances for any
damages to Client’s property caused by bleach/bleach containing products.
13.10. The Company reserves the right to make any changes to
any part of these Terms and Conditions without giving any prior notice. The Company may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new
business but not to existing contracts. Please refer to your copy of these Terms and Conditions.
14.1 The Company has built its business and reputation by
providing its clients with the best possible cleaning service available. For this reason, the Company offers you a 7 day satisfaction guarantee. If the Client is not satisfied with the cleaning
standard of certain areas after the cleaning, the Company’s operatives will come back to the Client’s premises and re-clean those areas free of charge.
14.1. The guarantee is supplied as a goodwill gesture and can
only be utilised if in line with clause 12.0 and is valid for up to 7 days (168 hours) from the start time of your service.
15.1. Any Client of the Company will receive a one-time
credit of £20.00 for referring another Client. Credit will be issued after new Client has been serviced 4 times.
16.1 These Terms are governed by the laws of England and
Wales, and are subject to the exclusive jurisdiction of the Courts of England, and Wales.